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Review ID:   209
Reviewed:   Ponderosa Steak House Restaurant
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(Review ID: 209)
 
Dirty floors and hair in the spaguetti, Sep 10, 2008
Reviewer: Anonymous
    
Anonymous saw things this way
Value For Money  
3.00/53.00/53.00/53.00/5
 (3)
Atmosphere  
2.00/52.00/52.00/52.00/5
 (2)
Food Quality  
2.00/52.00/52.00/52.00/5
 (2)
Service  
1.00/51.00/51.00/51.00/5
 (1)


Pros: No pros
Cons: Bad customer service

My family and I went there one evening for supper. Upon arriving there was a long line up but the kids wanted to go here cause of the sundae bar. So we decided to wait it out. The line up went fast enough so that was good. We all ordered. Then paid and found a table. We started off with the salad bar. I took a little spaguetti. 3 Bites into my plate... I find a HAIR in the spaguetti. So I leave the plate alone. The waiter comes over and asked how the meal was I informed him about the hair and he doesnt apologize just walks away LEAVING my plate on the table and doesnt come back. Well I called the restaurant after and all the manager said was what was his name and I will speak to him... Needless to say We have never been there again!!!!! Poor customer service!!!